Jemma

Welcome to the FAQ page for www.cashmereliving758.com! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any further queries or concerns, please don't hesitate to contact our customer support team.

1. What are the Pickups for Saint Lucia ? Click this Link https://cashmereliving758.com/pages/pickup-dropoff-schedule-in-saint-luciav

2. What is www.cashmereliving758.com? www.cashmereliving758.com is an online store dedicated to offering a wide range of luxurious cashmere products. We provide high-quality cashmere clothing, accessories, and shoes , sourced from reputable manufacturers .We are located in St Lucia .

3. How can I place an order? To place an order, simply browse through our product categories, select the desired item(s), choose the appropriate options (e.g., size, color), and click "Add to Cart." Once you have finished shopping, proceed to the checkout page, where you will provide your shipping and payment details to complete the purchase.

4. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, ShopPay & Pay In Person (ONLY SAINT LUCIA ) , and other popular online payment platforms. All transactions are securely processed to ensure the safety of your personal and financial information.

5. Do you ship internationally? Yes, we offer worldwide shipping. 

6. How long does shipping take? Shipping times depend on the destination and the shipping method chosen during checkout. Generally, domestic orders arrive within 3-7 business days, while international orders may take 3-7 business days. For Caribbean islands, shipping typically takes 2-3 business days. Please refer to our Shipping Policy for more detailed information.

7. Can I track my order? Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

8. How can I contact customer support? If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us by filling out the contact form on our website or by sending an email to contact@cashmereliving758.com Or send us a text via WhatsApp 1251-265-1047. We aim to respond to all inquiries within 24-48 hours.

9. Do you offer wholesale or bulk ordering? Yes, we do offer wholesale and bulk ordering options. If you are interested in placing a large order, please contact our wholesale department at info@luxxbrowngirl.com for more information.

10. Can I pay in person for orders in Saint Lucia? Yes, for customers in Saint Lucia, we offer the option to pay in person for your orders. This convenient payment method allows you to make the payment at the time of delivery or pick-up. Please note that this payment option is not available for regular orders throughout the year.

11. Are in-person payments accepted during big sales like Black Friday and summer sale? No, during our big sales events such as Black Friday and summer sale, we do not accept in-person payments. To take advantage of the special discounts and offers during these sales, we require online payments at the time of placing the order. This helps us streamline the process and ensure a fair and efficient shopping experience for all our customers.

12. Can I return or exchange sale items?

No, we do not accept returns or exchanges on sale items. All sales on discounted or clearance items are final. We encourage customers to carefully review the product details, size charts, and any other relevant information before making a purchase during our sales events.

We hope this FAQ section has addressed your queries. If you have any additional questions, feel free to contact us. We value your interest in www.cashmereliving758.com and look forward to serving you.

13. If an item is available, how long until I get it in Saint Lucia?

If an item is listed as available, you can expect to receive it in Saint Lucia within a timeframe that suits you. We offer flexible pick-up and drop-off options from Monday to Saturday. Once your order is processed and ready for delivery, you can coordinate with our team to schedule a convenient day for the pick-up or drop-off of your item.

We strive to ensure a seamless and efficient delivery process to meet your needs and preferences. If you have any specific requirements or concerns regarding the delivery timeframe, please reach out to our customer support team. We will do our best to accommodate your request.

14.What time does the driver come to do south orders?

There isn't a set time for drop off in the south but our driver leaves the warehouse in the morning and usually calls everyone before hand informing them that we is on his way if by chance you need an ETA please contact him directly (Bernie 714-1031)

 15. How do I contact someone ?

We have a live chat available on the website we usually answer with minutes .You can also text us via WhatApp https://wa.me/message/M2SOPOVOSYXPJ1

Thank you for considering www.cashmereliving758.com for your purchase. If you have any further questions, please feel free to contact us. We are here to assist you